65% of Munti locals satisfied with LGU’s services

According to the Citizen Satisfaction Index System of the Department of Interior and Local Government, in cooperation with Ateneo School of Government, 65% of the locals in Muntinlupa are generally ‘satisfied’ with the LGU’s services while 29% are neutral and 6% shows dissatisfaction.

Survey also shows significant results on the residents’ perception on need and satisfaction to the City Government’s programs in Support to Education, Social Welfare, Environmental Services, and Public Works and Infrastructure.

The Citizen Satisfaction Index System aims to capture relevant citizens’ feedback and satisfaction on local governments’ service delivery performance.

National Focal Person for CSIS Rusell Castañeda explained that through the survey, CSIS thrust to help local government units evaluate programs and create a Citizen-Driven Priority Action Plan to improve satisfaction from constituency.

Castañeda added that as the organization put the results in application, it helps embark in the Local Government Code, RA 7160, Section 16 to elicit efficient and effective governance to the promotion of the general welfare.

CSIS comprises of 8 service areas namely Health, Support to Education, Social Welfare, Environmental Management, Public Works and Infrastructure, Governance and Response, Agricultural Support, and Tourism Promotion.

Core concepts gathered in the survey conducted were the respondents’ awareness, availment, satisfaction, and importance of the LGU’s services.

Assistant Project Manager of CSIS in Ateneo School of Government Alvin del Castillo discussed that the survey was conducted in January 2015 and recorded the respondents’ feedback six months prior to the data gathering.

He added that the results challenges the city in linking the perceptions of citizens and actual service implementation, translating them into actual action points.

Mayor Jaime Fresnedi told local execs and officials not to be complacent on the data and continue to enhance the City Government’s services.

Fresnedi administration continues build linkages with national agencies and the academe to get the pulse of the locals in effectively serving them.